Refund & Dispute Policy

Last Updated: April 9, 2026

Thank you for choosing Uplift Crew. We’re genuinely committed to supporting your health and wellness journey, and we want every experience with us to be a positive one. This policy outlines how we handle refunds, cancellations, and disputes across all of our services and offerings. Please take a moment to read through it before making a purchase.

1. What This Policy Covers

This policy applies to all purchases made through Uplift Crew, including:

  • Subscription-based membership: Our recurring membership program, which includes access to exclusive content and asynchronous one-on-one coaching delivered via messaging, email, or other written communication channels.

  • Digital courses: Pre-recorded courses and educational content sold separately from the membership.

  • Digital downloads: Guides, templates, resources, and similar materials.

2. General Refund Policy

Because our services are delivered digitally and our coaching involves dedicated time and preparation, all sales are considered final. We encourage you to review the details of any service or product carefully before purchasing.

That said, we understand that situations arise. If you’re genuinely unsatisfied with something you’ve received, we’re open to hearing from you. Refunds may be granted at our sole discretion on a case-by-case basis. A refund issued in one instance does not create an obligation or expectation of future refunds.

3. When a Refund May Be Considered

We may consider a refund under circumstances such as:

  • The service or product was not delivered as described

  • A technical issue or error on our end prevented you from accessing what you paid for

  • You reach out to us with your concern in a respectful and timely manner

To request a refund, please contact us in writing via email within 7 days of the purchase or the start of the relevant billing period. Requests submitted after this window may not be considered.

4. When Refunds Are Not Available

Refunds will generally not be provided in the following situations:

  • A change of mind after purchasing

  • Failure to use, access, or engage with delivered services, membership content, or coaching

  • Dissatisfaction based on personal expectations that were not explicitly agreed upon in advance

  • Outcomes or delays caused by third parties or circumstances beyond our control

  • Pre-recorded courses or digital downloads that have already been accessed or downloaded

5. Membership Subscriptions

Our membership is billed on a recurring basis through Gumroad. By subscribing, you authorize recurring charges at the interval corresponding to your selected tier until you cancel.

5.1 Cancellation

You may cancel your membership at any time through your Gumroad account settings. Upon cancellation, your membership will remain active until the end of your current billing period. You will not be charged for subsequent billing periods after cancellation. No prorated refunds will be issued for the remaining portion of a billing period already paid.

5.2 Refunds for Membership Charges

Because the membership grants immediate access to content and asynchronous coaching upon payment, membership charges are generally non-refundable. If you believe a charge was made in error (for example, after you canceled but were still billed), please contact us within 7 days and we will investigate and correct any billing errors.

6. Digital Courses and Downloads

All purchases of pre-recorded courses and digital downloads (guides, templates, resources, and similar materials) are final once the content has been accessed or downloaded. These products are delivered instantly through Gumroad, and because of their digital nature, they cannot be returned.

If you experience a technical issue that prevents you from accessing a course or download you’ve purchased, please contact us within 7 days and we will work to resolve the issue or, at our discretion, issue a refund.

7. Asynchronous Coaching

Asynchronous one-on-one coaching is included as part of your membership subscription and is not sold as a standalone service. Coaching is delivered via messaging, email, or other written channels, and our coaches dedicate time and expertise to each response.

Because coaching is bundled into the membership, refund requests related to coaching are handled under the membership refund terms described in Section 5 above. If you are unsatisfied with the coaching you’re receiving, we encourage you to reach out so we can address your concerns and improve your experience.

8. Chargebacks & Payment Disputes

We always prefer to resolve concerns directly and fairly. By making a purchase with Uplift Crew, you agree to contact us first to discuss any issues before initiating a chargeback or payment dispute with your bank or payment provider.

If a chargeback or dispute is filed without first attempting to resolve the matter with us, the following may apply:

  • Immediate suspension or termination of any active membership and services

  • Permanent restriction from future purchases with Uplift Crew

  • Submission of relevant documentation to the payment processor, including service records, communications, and purchase agreements

We reserve the right to challenge any chargeback that we believe was filed in bad faith or in violation of this policy.

7. How to Contact Us

If you have any questions, concerns, or requests related to a purchase, we'd love to hear from you. Please reach out to us at:

Email: richard@upliftcrew.com

Website: www.upliftcrew.com

We're committed to open, honest communication and will always do our best to work things out fairly. Your trust means a lot to us, and we take every concern seriously.